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Empress Palace & Hotel
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75 photos
Empress Palace & Hotel Surrey Exterior photoEmpress Palace & Hotel Surrey Exterior photoEmpress Palace & Hotel Surrey Exterior photo

Empress Palace & Hotel

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Check rooms and rates
Check-in
18Sept
Check-out
19Sept
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

12788 Ross Pl, Surrey
-
Near Holland Park
Nice
6.9
/10

Surrey hotel with on-site spa, family activities, and complimentary airport transfers

Accommodations & Rooms

Empress Palace & Hotel offers 17 uniquely designed rooms, including the Private Honeymoon Suite, Deluxe Queen Suite, and Superior Queen Room with two queen beds. Each room is air-conditioned, includes a private bathroom, a kitchenette, a balcony, and garden views, with no two rooms identical. The hotel also provides family rooms and accepts cash and bank transfers for payment.

Dining & Culinary

The hotel's on-site dining options serve diverse cuisines prepared by award-winning chefs. Guests can choose from multiple restaurants without leaving the property, offering a range of culinary experiences. The hotel also features a shared kitchen for guests who prefer to prepare their own meals.

Spa & Wellness

The on-site spa offers customized wellness packages, including back massage, hot tub/jacuzzi, massage chair, and full massage treatments. Guests can relax in the hot tub or on the sun terrace within the hotel's garden. The spa's tailored packages allow guests to personalize their wellness experience.

Family Recreation & Entertainment

Families have access to recreational activities such as archery, cooking classes, live music performances, movie nights, tennis with provided equipment, and guided tours about local culture. The hotel's outdoor and indoor swimming pools provide additional relaxation options for all ages. These activities are designed for family participation and entertainment.

Location & Business Services

Located 27 km from Vancouver International Airport, the hotel offers complimentary airport transfer services for guests. The property is close to Pacific Coliseum (24 km), Queen Elizabeth Park (25 km), and a nearby ice-skating rink. Business travelers can use the state-of-the-art business centre and meeting/banquet facilities, which include a shared lounge and TV area.

Highlights

Location: 27 km from Vancouver airport with free shuttle

Rooms: 17 unique rooms including Private Honeymoon Suite

Dining: Award-winning chefs with multiple on-site restaurants

Wellness: Customized spa packages with hot tub and massage chair

Family: Archery, tennis, movie nights, cooking classes

Business: Meeting facilities with latest technology

Pet-friendly: Pets allowed on the property

Select your room type

The hotel provides many room choices—family rooms, doubles, and pet-friendly suites—with breakfast, free cancellation, and special offers
  • Room image
    Family Room Bathroom
    2 persons
    28 m²
    1 King-size bed
    Air conditioning
    Bathtub
    room details
  • Room image
    Superior Queen Room Two Queen Beds
    2 persons
    37 m²
    2 King Size Beds
    Air conditioning
    Bathtub
    room details
  • Room image
    Family Room Private Bathroom
    2 persons
    28 m²
    1 King-size bed
    Air conditioning
    Balcony
    room details
Show all rooms

Rates & availability calendar

See current prices and availability for your chosen dates!
September 2026 - September 2027
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Check-in/ Check-out

Facilities

Hotels feature amenities designed to keep both you and your pet comfortable
Facilities: Great
8.2/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Pets allowed
  • Security
  • Fire extinguishers

Sports & Fitness

  • Tennis court
  • Archery

Services

  • Room service
  • Tours/Ticket assistance

Dining

  • Outdoor dining area

Business

  • Business centre
  • Meeting/ Banquet facilities

Spa & Leisure

  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Jacuzzi
  • Back massage

Room features

  • Air conditioning
  • Sitting area
  • Dressing area
  • Patio
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Shared kitchen
  • Electric kettle
  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV

Room decor

  • Carpeted floor
Show more

Location

12788 Ross Pl, Surrey
Explore Surrey
Explore the Surroundings
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Bear Creek Park
Bear Creek Park
25 minutes walking
A large urban park featuring walking trails, playgrounds, and a mini-golf course. Ideal for family outings.
Holland Park
Holland Park
35 minutes walking
A vibrant urban park offering beautiful gardens, sports fields, and summer events like the Fusion Festival.
Surrey Arts Centre
Surrey Arts Centre
25 minutes walking
Home to local arts performances and visual arts exhibitions. Perfect for culture enthusiasts.
North Surrey Arena
25 minutes walking
A community sports facility hosting ice hockey and skating events. Great for sports fans of all ages.
Cycling at Green Timbers Urban Forest
10 minutes drive
Offers scenic biking trails in a tranquil forested setting. Rentals available nearby for riders.
Relaxing at Bear Creek Train Park
30 minutes walking
A charming park with a mini train, great for families. Perfect for a leisurely day out with children.
Camy's Pizza
10 minutes walking
Casual eatery known for its delicious pizzas and friendly atmosphere. Ideal for families and groups.
Chili Pepper House
8 minutes walking
Offers authentic Indian cuisine in a vibrant setting. Vegan and gluten-free options available.
Surrey Arts Centre
Surrey Arts Centre
25 minutes walking
Hosts a variety of performances from theatre to music. An ideal spot for a night out enjoying the arts.
North Surrey Arena
25 minutes walking
Features exciting sports events, including hockey games. Family-friendly venue with a lively atmosphere.
Local transport and travel tips
  • City Centre
    Surrey 29 min  ·  2.4 km
  • Airports
    Boundary Bay (YDT) 31 min  ·  20.1 km
    Vancouver (YVR) 44 min  ·  29 km
  • Train
    King George Skytrain 27 min  ·  2.2 km
  • Bus
    Bus stop 2 min  ·  100 m
Want access to early-bird pet-friendly hotel deals?
Access exclusive discounts today!
Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Internet
Wireless internet is available in the entire hotel for free.
Pets
Pets are allowed on request.
Number of rooms:
17
Former name
empress hotel & stays

Reviews and Ratings

Feedback about Empress Palace & Hotel from previous guests about their experience.
Review score
Based on 8 verified reviews
6.6 /10
Nice
63 %
Recommend
Cleanliness
8.2/10
Comfort
8.2/10
Facilities
8.2/10
Free Wi-Fi
10.0/10
Location
8.2/10
Staff
8.6/10
Value for money
7.8/10
Pros
Prime location
Helpful staff
Comfortable bed
Good price
Quiet suite
Cons
Cleanliness standards
Window mosquito nets
Guest reviews
based on 18 reviews
6.9/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
Show more reviews
FAQs
About Empress Palace & Hotel
What is the distance from the comfortable 3-star Empress Palace & Hotel to Surrey city centre?What is the distance from the comfortable 3-star Empress Palace & Hotel to Surrey city centre?
Surrey city centre is reachable within a 25-minute walk from the comfortable 3-star Empress Palace & Hotel.Surrey city centre is reachable within a 25-minute walk from the comfortable 3-star Empress Palace & Hotel.
Does Empress Palace & Hotel have a car parking on site?
Guests of Empress Palace & Hotel can take advantage of parking.
At what time can I check-in at the comfortable 3-star Empress Palace & Hotel?
At the comfortable 3-star Empress Palace & Hotel, you can check in from 15:00 till 23:59.
Is there a cancellation fee charged by the 3-star Empress Palace & Hotel?
The 3-star Empress Palace & Hotel offers free cancellation.
Does the hotel offer rental services?
Guests will be able to rent bicycles directly from the hotel.
Which leisure facilities are provided at the Surrey hotel?
You can enjoy a sundeck and a shared lounge available in the Surrey hotel.

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Empress Palace & Hotel
12788 Ross Pl, Surrey
Booking.com
Travellers review
6.9
Empress Palace & Hotel
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